Privacy policy

Last updated: 14 August 2026

This Privacy Policy describes how Case Chimp Ltd, trading as Blanc Space ("we", "us" or "our"), collects, uses and discloses your personal information when you visit, use our services or make a purchase from www.blancspace.com, us.blancspace.com or eu.blancspace.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor or another individual whose information we have collected.

We are the data controller of your personal information. Our registered office is Main Road, Locharbriggs, Dumfries, DG1 1RY, United Kingdom (company number SC496053). For data protection matters in the UK and the EEA, contact us at hello@blancspace.com.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

What personal information we collect

To provide the Services, we collect personal information about you from a variety of sources:

  • Information you provide directly — such as your name, billing and delivery address, email address, phone number, order details, account details, and any images or text you upload when personalising a product.
  • Usage data collected automatically — such as device and browser information, IP address, and how you interact with the Site, collected through cookies and similar technologies where you have consented to them.
  • Information from third parties — such as our payment providers, delivery partners and analytics providers.

How we use your personal information and our lawful bases

Under UK data protection law we must have a lawful basis for using your personal information. We rely on:

  • Performance of a contract — to process your order, take payment, produce personalised products, deliver your items, and handle returns, refunds and warranty claims.
  • Legitimate interests — to operate and improve the Site, prevent fraud, provide customer support, and understand how the Services are used.
  • Consent — for non-essential cookies, and for marketing communications where consent is required. You can withdraw consent at any time.
  • Legal obligation — to keep records we are required to keep, for example for tax purposes.

Cookies and online tracking

We use cookies and similar technologies to operate the Site, measure performance, and — with your consent — personalise content and advertising. When you first visit the Site, a cookie banner lets you accept, decline or manage non-essential cookies, and you can change your preferences at any time through the cookie preferences link on the Site. For details of the cookies we use, see our Cookie Policy.

Where you consent, we share information with Google for personalised and non-personalised advertising and to measure ad performance. To learn more about how Google uses information from sites that use its services, visit Google's Privacy & Terms. You can opt out of personalised advertising through Google Ad Settings. If ad personalisation is off, ads may still be based on the topic of the site you're viewing, your search terms or your general location, but not on your interests or browsing history.

Who we share personal information with

We share personal information with third parties who help us provide the Services, and only for the purposes described in this policy:

  • Shopify, which hosts our online store and processes orders on our behalf.
  • Payment providers (such as Shopify Payments, PayPal and Klarna) to process your payment. We do not store your full card details.
  • Production and delivery partners to make and ship your order.
  • Advertising and analytics partners (such as Google and Meta) for advertising, attribution and site analytics, subject to your cookie consent.
  • Marketing platforms (such as Klaviyo) to send email or SMS marketing you have signed up for.
  • Customer support and reviews platforms (such as Intercom for live chat and Loox for product reviews).
  • Professional advisers, authorities or prospective buyers where required by law or in connection with a business transaction.

User generated content

The Services may enable you to post content publicly, for example product reviews. We do not control and are not responsible for the privacy or security of information you choose to make publicly available.

Third party websites and links

The Site may link to third-party websites. We are not responsible for the privacy or security of those sites and encourage you to review their privacy policies.

Children's data

The Services are not intended for children and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about a child, please contact us so we can delete it.

Security and retention

We take reasonable technical and organisational measures to protect your personal information, but no system can be guaranteed completely secure. We keep personal information only as long as we need it for the purposes described above, including to meet legal, accounting or reporting requirements. Retention periods depend on the type of information, our contractual obligations and legal requirements.

Your rights

Depending on where you live, you have rights over your personal information, including the right to access, correct or delete it, to restrict or object to our processing of it, to data portability, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at hello@blancspace.com. We will not discriminate against you for exercising them.

Complaints

If you have a complaint about how we process your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk) or, if you are in the EEA, to your local data protection authority.

International users

We may transfer your personal information outside the UK and the EEA, including to the United States, where our service providers operate. Where we do, we rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses.

Contact

For questions about this policy or to exercise your rights, contact us at hello@blancspace.com or write to: Case Chimp Ltd (trading as Blanc Space), Main Road, Locharbriggs, Dumfries, DG1 1RY, United Kingdom.